Whole Pet Veterinary Clinic

529 South Park Street
Madison, WI 53715

(608)270-1070

www.wholepetclinic.com

 

Thank you for all of your continued patience, support and understanding during these unprecedented times!

Unfortunately, we are currently working with fewer staff members due to COVID-19 quarantines. We are doing our best to provide timely service, but please expect longer wait times, and delays in follow ups and prescription refills. We very much appreciate your patience!

Due to the recent surge in COVID-19 cases and the strain of short staffing, we have returned to curbside only service to continue to protect the health of our clients and staff, while continuing to do our best to provide essential patient care.

Please remember to bring a cell phone and call 608-270-1070 when you arrive for your appointment or to pick up medication or food. We ask that you please wear a mask at any time you are interacting with staff in the parking lot or at the door and all staff will be wearing a surgical or N95 mask as well.

Please call to make arrangements ahead of time if you do not have a cell phone or will not be able to wait in a car for appointments.

Thank you for your continued patience and for understanding the added precautions needed to keep everyone safe and healthy.

 

Sincerely,

 

All the Doctors and Staff at Whole Pet Veterinary Clinic

 

What you should do when you arrive at the clinic with your pet for appointments:

 

Call 608-270-1070 when you arrive at the parking lot. If you do not have a cell phone to use during your appointment, please call or email in advance to make arrangements for communication at your appointment.

 

We will complete your appointment check-in over the phone.

 

At the conclusion of the check-in call a staff member will meet you at the door.

Cats - please have your cat in a secure carrier and set your kitty in the carrier onto the table just outside the door and a staff member will meet you there for a safe transfer.

Dogs - please bring your dog on a secure leash to the door and a staff member will meet you there for a safe exchange of the leash.

After the doctor completes the exam, you will receive a phone call to discuss recommendations and a plan moving forward.

Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

Once the exam and any treatments for your pet are completed, we will call you again to complete the discharge process and take payment over the phone.

 

Please reschedule if you or anyone you are in close contact with has a fever, respiratory or other symptoms of illness that could be related to COVID-19 or you have any reason to suspect you have been exposed to COVID-19 in the last 14 days.

 

We would also like to share these reliable resources for more information on COVID-19:

Veterinary Partner: https://veterinarypartner.vin.com/default.aspx?pid=19239&id=9548687

The Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

The CDC also has a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html